Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a contract between Vibros LTD, a Cyprus private limited company (company number HE489995), Nicosia, Cyprus (“Veltflow”, “Vibros”, “we”), and the business that subscribes to or uses the platform (“Customer”, “you”). If you use Veltflow on behalf of an organisation, you confirm you are authorised to bind it.

2. Business use only

Veltflow is provided only to businesses and professional users. It is not offered as a consumer service, and it is not intended for use by individuals acting outside their trade, business, or profession.

3. The service

Veltflow is a multi-tenant platform that lets a hotel, beach bar, or other venue accept guest service requests and orders via QR codes, route them to staff, and view operational analytics. We may improve, change, or add features over time. Some capabilities are offered as optional modules.

4. Order of precedence

Your agreement with us is made up of several documents. If there is a conflict between them, the following order of precedence applies: (1) the signed Order Form, (2) the Data Processing Agreement, (3) these Terms of Service, (4) the Privacy Policy, and (5) other website materials.

5. Accounts and roles

Operator access requires an account through our authentication provider. Each user is assigned a role (such as manager or staff) scoped to a single venue workspace. You are responsible for your users’ actions, for keeping credentials secure, and for promptly removing access when someone leaves.

6. Data-protection roles

Customer is the controller of Guest Operational Data and Customer Content processed through the Veltflow platform, and Vibros acts as processor for that data under the Data Processing Agreement. Vibros acts as an independent controller for customer personnel account data, authentication data, billing data, support communications, security logs, sales and demo communications, and business-relationship data, as described in our Privacy Policy. You are responsible for handling guest data lawfully, including providing your own privacy notices to guests and establishing a lawful basis for the processing you instruct.

7. Your venue, your responsibility

Vibros is a software provider only. Customer, not Vibros, is the seller, merchant, hospitality provider, food operator, and contracting party for all guest orders, requests, menu items, prices, allergens, taxes, receipts, fulfilment, cancellations, refunds, and guest disputes. Vibros does not take title to any goods, does not process guest payments, and is not a party to the contract between Customer and its guests.

Customer is solely responsible for ensuring that all menus, prices, taxes, allergen and nutritional information, availability, and venue service descriptions displayed through Veltflow are accurate, lawful, and up to date.

8. Acceptable use

You agree not to:

• use the platform unlawfully or to process data you have no right to process;
• collect unnecessary or excessive sensitive personal data through the platform;
• upload unlawful, misleading, infringing, or harmful content;
• attempt to access another tenant’s data or circumvent security controls;
• interfere with, probe, scrape, overload, or disrupt the service or its infrastructure;
• misuse the QR entry flows or attempt to forge or replay guest sessions;
• use the platform for illegal or unsafe venue operations;
• resell or sublicense the platform except as expressly permitted.

9. Fees and payment

Paid plans are billed as set out in your Order Form or subscription (for example, a per-property fee with optional add-on modules). Customer must pay all fees stated in the applicable Order Form or invoice. Unless otherwise agreed in writing, invoices are payable within the period stated in the Order Form and, if none is stated, within 14 days of the invoice date. Fees are exclusive of VAT and other taxes unless expressly stated otherwise.

10. Suspension

We may suspend access to Veltflow if Customer fails to pay undisputed overdue amounts after written notice and a reasonable opportunity to cure, or where suspension is necessary to address a security risk or a material breach of these Terms. We will restore access promptly once the cause is resolved.

11. Pilots and free trials

Free pilots, demos, or trial access are provided for evaluation only. Vibros may limit, suspend, or terminate pilot access at any time. A pilot does not create an obligation to provide production services unless a paid Order Form is signed.

12. Intellectual property

We retain all rights in the Veltflow platform, software, and brand. You retain all rights in your content and data. You grant us the limited rights needed to host and operate the service for you.

13. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and provider outages may cause downtime. Any service levels and support commitments are those stated in your Order Form.

14. Warranties and disclaimers

Except as expressly stated, the service is provided “as is” without warranties of any kind to the maximum extent permitted by law. We do not warrant that the service will be error-free or meet every requirement.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and Vibros’s total aggregate liability under or in connection with the service will not exceed the fees paid or payable by Customer to Vibros during the twelve months before the event giving rise to the liability.

This cap does not apply to liability that cannot be limited or excluded under applicable law, and may be adjusted by specific carve-outs (for example, fraud, wilful misconduct, unpaid fees, breach of confidentiality, infringement of intellectual property, or data-protection liability) as set out in your Order Form.

16. Term and termination

These Terms apply while you use the service. Either party may terminate as set out in the Order Form or for material breach that remains uncured after notice. On termination we will, on request and within a reasonable period, return or delete your data as described in the DPA.

17. Changes to these Terms

We may update these Terms as the product and law evolve. We will update the date above and, for material changes, take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.

18. Governing law

These Terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction, without prejudice to any mandatory protections that may apply.

19. Contact

legal@veltflow.app — Vibros LTD, Nicosia, Cyprus.